TORONTO (March 27, 2024) — Hypercare, a leading healthcare communication and collaboration platform, and North West Telepharmacy Solutions (The North West Company), a pioneer in telepharmacy services for remote and underserved communities in Canada, are excited to announce a strategic partnership to improve access to drug information pharmacists for healthcare providers in hospital settings throughout Canada.
North West has launched a new drug information service, inDEPTH - Integrated Drug Expertise & Pharmacotherapy Hub, offering Canadian hospitals access to drug information pharmacists. Hypercare's secure messaging and on-call scheduling platform enables North West customers to easily search and contact a drug information pharmacist in 2-taps, 24/7. The drug info pharmacist would be able to provide evidenced-based recommendations and alternative medication options, aiding physicians in choosing the most appropriate treatment for the patients. Physicians would be able to make better-informed prescribing decisions, reducing risk of adverse drug events and medication errors.
Furthermore, the alliance between Hypercare and North West gains additional strength with the involvement of Mohawk Medbuy. As both Northwest and Hypercare are proud members of Mohawk Medbuy, this collaboration leverages the collective expertise and resources of two industry leaders committed to delivering exceptional healthcare solutions.
"We are thrilled to embark on this strategic partnership with North West to drive innovation in the digital drug services space," said Albert Tai, CEO at Hypercare. "By combining Hypercare's all-in-one healthcare coordination platform with North West's roster of skilled pharmacists, we aim to enhance the overall healthcare experience for providers and patients in remote communities."
”This partnership is a key milestone for North West as we continue to embrace digital technology when delivering services.” said Sammu Dhaliwall, Senior Manager, Business Development at North West Telepharmacy Solutions. “Hypercare provides us a trusted platform already used by many healthcare organizations and a natural fit in delivery of our revamped drug information services.”
The collaboration is a testament to the shared vision of Hypercare and North West to drive positive change in the healthcare industry. Through this partnership, the organizations are well-positioned to address the evolving needs of healthcare providers and contribute to the advancement of patient-centered care.
For more information on The North West Company's services and products, visit https://www.northwesttelepharmacy.ca/services-products
About Hypercare
Hypercare provides a mobile, secure, comprehensive digital healthcare collaboration suite that connects the right providers at the right time to allow for critical communications and sensitive patient information sharing. We reduce the reliance on outdated and costly things such as pagers, operators, phone lines, confusing on-call lists, and paper task lists with our seamless platform on your smartphone and computer.
Visit hypercare.com to learn why hundreds of healthcare organizations in North America trust Hypercare, and choose us for clinical communication and collaboration.
About North West Telepharmacy Solutions
North West Telepharmacy Solutions is Canada’s leading telepharmacy provider of remote hospital pharmacist services, working with over 90 hospitals across Canada. They include hospitals utilizing EPIC, Cerner and Meditech Expanse. In 2023, NTS pharmacists entered or verified over 1.8 million medication orders and were involved in over 230,000 interventions, many of which have prevented adverse events to patients.
Media contact
Lindsay Lee
+1 (877) 379-3533
lindsay.lee@hypercare.com
