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Hypercare vs. Vocera

Hypercare offers a modern mobile-first and cloud-based clinical communication platform that’s easier to use, faster and simpler to deploy and requires significantly less maintenance effort from IT. Unlike Vocera’s legacy system, which can be complex and resource-intensive to both implement and maintain. With intuitive interfaces and built-in features tailored to clinical workflows, Hypercare works for healthcare organizations of every size.

While Vocera supports role-based communication, it requires providers to “check-in” to roles at the start of their shift, adding another administrative task for clinicians and creating a risky process that can lead to errors and communication gaps. In contrast, Hypercare’s platform includes fully integrated on-call scheduling and shift management, eliminating the need for separate tools or manual processes. Healthcare teams can easily create and manage their own schedules, making it easier for users to reliably reach on-call providers, giving Hypercare a clear edge over Vocera.

Switching from Vocera to Hypercare’s clinical communication platform offers several key benefits:

• Faster implementation: Hypercare’s cloud-based platform can be set up quickly, eliminating lengthy and costly deployment processes often required by Vocera.
• User-friendly: Hypercare is designed with clinicians in mind, featuring intuitive interfaces that reduce training time and increase adoption among healthcare teams.
• Integrated features: Unlike Vocera, Hypercare combines secure messaging, on-call scheduling, and pager replacement into one seamless platform, simplifying workflows and clinical communication across healthcare teams.
• Cost-effective: Hypercare is a lightweight cloud-based solution that requires fewer resources for both implementation and maintenance. Pricing is competitive and transparent to suit clinical teams and healthcare organizations of all sizes, helping reduce overall costs.
• Improved reliability: Hypercare’s integrated on-call schedule management is tied to built-in escalation policies and retry mechanisms to ensure critical messages and important clinical communications are delivered without fail, reducing missed alerts and alarm fatigue.
• Scalable & flexible: Whether for small clinical teams or large healthcare organizations, Hypercare’s clinical communication platform scales effortlessly to meet evolving needs without complex infrastructure changes.‍
• 24/7/365 support: As a cloud based solution, Hypercare requires minimal IT support. On the rare occasion that support is needed, the Hypercare team is available via chat or phone 24/7, 365 days a year.

Hypercare is a full clinical communication platform that goes beyond messaging. It includes integrated on-call scheduling and shift management, allowing easy schedule creation and shift trades to reduce administrative work. Hypercare’s pager replacement solution can be used as a standalone or with other features, consolidating communication tools into one streamlined platform, making it the best solution for clinical teams and healthcare organizations of all sizes.

Hypercare provides dedicated support tailored to clinical teams and healthcare organizations of all sizes. With our clinical communication platform, you get access to fast response times, customized onboarding, and ongoing training to ensure your team is able to quickly adopt the platform. Hypecare offers dedicated customer support 24 hours a day, 7 days a week, all year long. Customers on our Enterprise plan also get access to a customer success manager at no additional cost, in contrast to Vocera who require an additional paid package for the same level of support.