PLANS & PRICING
Simple, Scalable Pricing for Every Care Setting
Trusted by thousands of providers, Hypercare is built to support diverse clinical teams, workflows, and care environments.
All-in-One Solution
For care teams and organizations requiring full communication and coordination tools
Pager Replacement
The easy mobile alternative to outdated pagers - perfect for individuals or entire teams.
Pay Annually
Pay Monthly
Pay annually
Pay monthly
Pay annually
Pay monthly
Free Trial
Try Hypercare risk-free for 90 days.
Free
For 90 days
What's included:
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Individual and group chats with read & delivery receipts
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STAT & urgent messages that bypass silent/do-not-disturb modes
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Mobile and desktop access
-
Securely share multimedia & files
-
Message history available for 14 days
-
Set availability status to modify notification delivery
-
Set an alternate contact
Can be configured through conversation with sales:
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On-call schedule
-
Self serve shift swap/marketplace
-
Code team activations
-
Templated messages
-
Pager replacement (limit to 1)
What's not included:
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Assigned customer success manager
-
Broadcast messaging
-
24/7/365 direct customer support
-
Custom configurations:
• Custom profile fields
• SSO integration
• Active directory syncing
• Customized reporting dashboards
• System integrations
Starter
For teams that need secure messaging with user and data controls.
$8 USD / month
Save with an annual plan!
What's included:
-
Secure, HIPAA and PHIPA compliant messaging
-
Add, update or remove user credentials
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Remote user log-out
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Update and maintain accurate user contact information
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Real-time analytics and reporting
-
Customize data retention and handling policies
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Customize session and inactivity time-out time
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Backend audit log reports available upon request
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Ensure HIPAA compliance with a signed Business Associate Agreement (BAA)
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24/7/365 direct customer support
-
Hypercare Customer Success Manager led implementation and basic training sessions
Plus
For organizations looking to streamline clinical operations with on-call scheduling management.
$15 USD / month
Save with an annual plan!
What's included:
-
Everything in the ‘Starter’ tier +
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Create templated and standardized messages
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Create and manage on-call schedules
-
Equity reports showing the number of shifts and hours assigned per provider over a set time period.
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Role-based messages with in-app direct access to real-time on-call list based on site and department
-
Enable staff shift trades and shift marketplace
-
Single-Sign-On (SSO) integration
-
Ability to integrate with existing systems
-
Personalized training sessions
Enterprise
For organizations scaling Hypercare system-wide with dedicated support and tailored implementation.
Custom pricing
Save with an annual plan!
What's included:
-
Everything in the ‘Plus’ tier +
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Code team activations with built-in escalation workflows
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24/7 support with the fastest response times
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Dedicated Customer Success Manager
-
Access to Clinical Workflow Consultants to revamp/transition workflows
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Access to APIs with Hypercare integration specialists
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Integration with Active Directory for directory & contact syncing
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Advanced profile customization with custom profile fields
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Customized organization agreement
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Public facing Hypercare on-call dashboard
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Customized workflow dashboards
-
Send broadcast messages through Hypercare Customer Success
-
Guaranteed service level agreements (SLA) for uptime and support
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.” Dr. Mark Kotowycz Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit, Royal Victoria Regional Health Center
“Hypercare has made communication between team members of the Surgery team so much easier! It offers a secure and user-friendly platform for groups to communicate about patient issues.”
Dr. Carmine Simone, MD
Chief of Department of Surgery, Michael Garron Hospital
"We’ve had such good feedback about Hypercare. It’s become an essential way for clinicians to communicate with each other.”
Dr. Patrick Darragh, MD
Chief Medical Information Officer, Michael Garron Hospital
“Hypercare is representative of what a physician would be looking for in a solution: a HIPAA-compliant platform with secure abilities to send photos of X-rays, clinical photos, and patient information.”
Dr. Susan Vokey, MD
Medical Director of Surgical Unit, Emergency Medicine Physician, Health Sciences North
“Hypercare has made our life so much easier. It's in my pocket. I page doctors walking up and down the hallway and have instant answers. Our day-to-day at the hospital is so much better.”
Sarah Schroeder
Nurse Clinician, Health Sciences North
“As a family doctor it has historically been a challenge to get in touch with specialists so I was surprised how quickly the specialists responded to my questions, giving me a quicker plan with which to move forward.”
Dr. Nayla Jessamy, MD
Family Physician, Albany Medical Clinic
“Hypercare has been a great addition to our palliative care practice, allowing us to improve efficiency and be more attentive to the needs of our patients, caregivers and community partners.”
Dr. Sheri Bergeron MD CCFP(PC) FRCPC
Adjunct Professor, Western University Palliative Medicine, Program of Windsor & Essex County c/o The Hospice of Windsor & Essex County Inc.
Compare Plans
Free trial
Starter
Plus
Enterprise
Clinical Communication & Collaboration
Clinical messaging
Priority messaging
Securely share multimedia & files
Send a page
Create and send forms
*
-
Organizational directory
Set availability & status messages
Collaborate across different organizations
-
-
-
Scheduling
Create & manage on-call schedules
*
-
Automated notifications
*
-
Personalized calendars
*
-
Shift marketplace
-
-
Equity report
*
-
On-Call
Find out who’s on call
*
-
Activate code teams with escalations
*
-
-
Add, update & remove users
*
Advance profiles
-
-
-
Set user end dates
*
Profile notes
*
Role notes
*
Directory syncing with active directory
-
-
-
Reporting
-
Self-serve
Self-serve
Self-serve + customized reports
Customized organizational management
-
-
-
Support
During business hours, 9AM-5PM EST
4-hour response time, 24x7
1-hour response time, 24x7
30-minute response time, 24x7
Implementation
Access to FAQ’s and self-serve articles
Basic training and self-serve materials
Personalized training sessions
Personalized training sessions with workflow guidance
Integrations
-
-
-
Dedicated Customer Success Manager
-
-
-
Integration specialists
-
-
-
Clinical workflow consultants
-
-
-
Message data retention
14 days
Configurable
Configurable
Configurable
Encryption at rest & in transit
Support for healthcare compliance
(ie: HIPAA, PHIPA, PIPA, FIPPA)
-
Choose your data storage location
*
Business Associate Agreement (BAA)
-
Remotely log out users
*
Audit trail
-
OAuth platform support for single-sign-on (SSO)
-
-
SAML single-sign-on (SSO)
-
-
Integration with enterprise mobility management
-
-
-
*Must connect with sales to access this feature during your free trial
Clinical Communication & Collaboration
Clinical messaging
Priority messaging
Securely share multimedia & files
Send a page
Create and send forms
*
Organizational directory
Set availability & status messages
Collaborate across different organizations
-
Scheduling
Create & manage on-call schedules
*
Automated notifications
*
Personalized calendars
*
Shift marketplace
-
Equity report
*
On-Call
Find out who’s on call
*
Activate code teams with escalations
*
Add, update & remove users
*
Advance profiles
-
Set user end dates
*
Profile notes
*
Role notes
*
Directory syncing with active directory
-
Reporting
-
Customized organizational management
-
Support
During business hours, 9AM-5PM EST
Implementation
Access to FAQ’s and self-serve articles
Integrations
-
Dedicated Customer Success Manager
-
Integration specialists
-
Clinical workflow consultants
-
Message data retention
14 days
Encryption at rest & in transit
Support for healthcare compliance
(ie: HIPAA, PHIPA, PIPA, FIPPA)
-
Choose your data storage location
Business Associate Agreement (BAA)
-
Remotely log out users
Audit trail
-
OAuth platform support for single-sign-on (SSO)
-
SAML single-sign-on (SSO)
-
Integration with enterprise mobility management
-
Clinical Communication & Collaboration
Clinical messaging
Priority messaging
Securely share multimedia & files
Send a page
Create and send forms
-
Organizational directory
Set availability & status messages
Collaborate across different organizations
-
Scheduling
Create & manage on-call schedules
-
Automated notifications
-
Personalized calendars
-
Shift marketplace
-
Equity report
-
On-Call
Find out who’s on call
-
Activate code teams with escalations
-
Add, update & remove users
Advance profiles
-
Set user end dates
Profile notes
Role notes
Directory syncing with active directory
-
Reporting
Self-serve
Customized organizational management
-
Support
4-hour response time, 24x7
Implementation
Basic training and self-serve materials
Integrations
-
Dedicated Customer Success Manager
-
Integration specialists
-
Clinical workflow consultants
-
Message data retention
Configurable
Encryption at rest & in transit
Support for healthcare compliance
(ie: HIPAA, PHIPA, PIPA, FIPPA)
Choose your data storage location
Business Associate Agreement (BAA)
Remotely log out users
Audit trail
OAuth platform support for single-sign-on (SSO)
-
SAML single-sign-on (SSO)
-
Integration with enterprise mobility management
-
Clinical Communication & Collaboration
Clinical messaging
Priority messaging
Securely share multimedia & files
Send a page
Create and send forms
Organizational directory
Set availability & status messages
Collaborate across different organizations
-
Scheduling
Create & manage on-call schedules
Automated notifications
Personalized calendars
Shift marketplace
Equity report
On-Call
Find out who’s on call
Activate code teams with escalations
-
Add, update & remove users
Advance profiles
-
Set user end dates
Profile notes
Role notes
Directory syncing with active directory
-
Reporting
Self-serve
Customized organizational management
-
Support
1-hour response time, 24x7
Implementation
Integrations
-
Dedicated Customer Success Manager
-
Integration specialists
-
Clinical workflow consultants
-
Message data retention
Configurable
Encryption at rest & in transit
Support for healthcare compliance
(ie: HIPAA, PHIPA, PIPA, FIPPA)
Choose your data storage location
Business Associate Agreement (BAA)
Remotely log out users
Audit trail
OAuth platform support for single-sign-on (SSO)
SAML single-sign-on (SSO)
Integration with enterprise mobility management
-
Clinical Communication & Collaboration
Clinical messaging
Priority messaging
Securely share multimedia & files
Send a page
Create and send forms
Organizational directory
Set availability & status messages
Collaborate across different organizations
Scheduling
Create & manage on-call schedules
Automated notifications
Personalized calendars
Shift marketplace
Equity report
On-Call
Find out who’s on call
Activate code teams with escalations
Add, update & remove users
Advance profiles
Set user end dates
Profile notes
Role notes
Directory syncing with active directory
Reporting
Self-serve + customized reports
Customized organizational management
Support
30-minute response time, 24x7
Implementation
Personalized training sessions with workflow guidance
Integrations
Dedicated Customer Success Manager
Integration specialists
Clinical workflow consultants
Message data retention
Configurable
Encryption at rest & in transit
Support for healthcare compliance
(ie: HIPAA, PHIPA, PIPA, FIPPA)
Choose your data storage location
Business Associate Agreement (BAA)
Remotely log out users
Audit trail
OAuth platform support for single-sign-on (SSO)
SAML single-sign-on (SSO)
Integration with enterprise mobility management
*Must connect with sales to access this feature during your free trial
Frequently Asked Questions
We’re here to help. Get answers to some of the most common questions about Hypercare.
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Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.