Product updates

New and enhanced features

iOS

• Filter contacts by sites: Narrow down your search and find a colleague in an instant by filtering the contacts list across multiple sites

• Customized contact method labels: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

• Showing role notes for favourite roles: Role notes, which serve as a means to convey crucial details or updates related to on-call roles, are now showing up for favourite roles. This allows department staff to access essential information pertaining to their responsibilities in just seconds.

• Option to hide your phone number when initiating a call: Keep your phone number confidential when making a call.

• Automatic region selection based on user's phone settings: When you update your region in your phone's settings, Hypercare can now automatically reflect these changes so you no longer have to manually do it yourself.
• Long press on another user's address to copy it
• Option to enable/ disable image upload in chats: This is helpful for organizations who'd prefer taking photos directly in the Hypercare app as the photos are not saved on the user's device.

Android

• Customized contact method labels: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Web App

• Custom org URL that leads users directly to the organization SSO page: Access your organization SSO page and login to Hypercare in fewer clicks with a dedicated URL.

• Filter contacts by sites: Narrow down your search and find a colleague in an instant by filtering the contacts list across multiple sites.

• Automatic region selection based on user's IP address: Hypercare can now automatically reflect these changes based on your IP address so you no longer have to manually pick the region yourself.

• Department and user search on Schedule page: Simply enter any keyword into the input fields to look for a department and/or user without having to scroll through an extended list.

• Last refresh time indicator on the On-call page: The On-call page now displays the time this page was last refreshed, allowing you to know if you're working with the latest updates and identify any gaps in the on-call schedules.

• Shareable on-call schedules for non-Hypercare users: Non-Hypercare users can access their organization's on-call schedules in read-only mode using a dedicated URL.

• Customized labels for contact information: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Admin Portal

• Customized labels for contact information: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.