Product updates

iOS App Updates

Version 18.3.19

Enhanced logging for improved issue tracking

Android App Updates

Version 14.2.5

Fixed the issue where some users got stuck in the app and saw "No Organization"

Client Web App Updates

Version 6.0.2

Hid shell accounts from alternate contacts list
Enhanced logging for improved issue tracking
Introduced the announcement banner feature
Introduced the maintenance banner feature

Version 6.0.2

Minor UI enhancements

Others

Fixed an issue where shell accounts appeared in the user list when creating new chats or adding users to chats
Fixed an issue where users were sometimes logged out unexpectedly on mobile
Added support for sending SMS during code activation

Other updates

Backend Version 2.8.2

Resolved an issue where the latest user information changes were not reflected in:
• User search when creating a new chat
• User search in the contact list
• Single chat titles

Backend Version 2.8.1

Department Schedule Subscription:
• Users can now subscribe to department schedules in addition to personal schedules, using their preferred calendar applications such as Google Calendar or Microsoft Teams Calendar.
• Note: This feature is currently available upon request. Please contact Hypercare Support to enable it.

iOS App Updates

Version 18.3.16

Minor enhancement: Implemented a feature flag to gather data for investigating logout issues

Version 18.3.15

Introduced the maintenance page feature
Added an announcement banner feature

Android App Updates

Version 14.2.0

Fixed an issue where users might get logged out unexpectedly
Enhanced the logic for enabling/disabling organization invites: Invitations are now disabled for Active Directory (AD)-managed organizations and controlled by a backend flag

Others

Disabled system messages in chats when a user is removed from an organization
Introduced calendar link subscriptions for department schedules
Enabled the Report BOT to send template message reports

iOS App Updates

Version 18.3.14

Fixed an issue where template message previews and responses were missing when sent as STAT messages

Android App Updates

Version 14.1.16

Deprecated the Task feature
Resolved an issue where the alphanumeric pager icon was not displayed in single chats
Added in-app maintenance announcements banner

Client Web App Updates

Version 6.0.0

Upgraded Material UI library
Disabled the phone number invitation feature: External users can only be invited to join Hypercare by email address.

Version 5.11.4

Fixed a bug preventing attachments, videos, or images from being sent as Urgent or STAT messages

Version 5.11.1

Displayed a banner reminder for users without an email or phone number

Improved clarity of login error messages.

Admin Portal Updates

Version 5.10.2

Implemented a security enhancement

Others

Fixed template message report
Resolved a problem where the welcome message from Support was missing after activating and logging into a shell account

iOS App Updates

Version 18.3.12

Fix an issue with user being unable to upload and send .mov videos resulted from iOS 18 upgrade

Version 18.3.11

Enhance the design of the on-call now / full day schedule filter on the On-call page

Display ongoing shifts as on-call now even if they fall outside of the role time

Deprecate Tasks feature

Android App Updates

Version 14.1.15

Small improvements: Feature flag enhancement

Admin Portal Updates

Version 5.10.1

New feature: Introducing Self-serve virtual pager portal: admin users can purchase and configure virtual numbers for on-call providers or roles. For more information, please visit: https://www.hypercare.com/solution/pager-replacement-solutions-healthcare-professionals

Display a banner reminder in users' profiles when there is no email / phone number

Show appropriate error messages in case of login errors

Fix an issue with the Enabling or Disabling Directory Syncing button not working

iOS App Updates

Version 18.3.10

US region: Ability to hide caller ID

Android App Updates

Version 14.1.13

Improve the login error instructions
Only display code teams on the on-call page for current day schedule
Show phone call button in individual chats
US region: Ability to hide caller ID
Fix an issue where the invite banner fails to show up

Client Web App Updates

Version 14.1.13

Show failed pages on the Audit trail
Improve performance on My Schedule page
Fix an issue where the Join Organization modal remains on screen even after having successfully joined an organization

iOS App Updates

Version 18.3.9

Enhance login error messages
Improve the performance when navigating between different pages
Fix an SSO authentication issue

Version 18.3.8

Improve performance of the on-call page to prevent users from seeing blank screens

Version 18.3.7

Fix an issue where user isn't able to create or join an organization

Version 18.3.6

Improve performance regarding push notifications, message delivery, and read receipt

Version 18.3.5

Improve performance regarding message delivery, and read receipt

Android App Updates

Version 14.1.11

Improve performance of group chats

Version 14.1.10

Improve performance of SSO login to handle crashes

Version 14.1.9

Improve performance regarding push notifications, message delivery, and read receipt

Version 14.1.8

Improve performance regarding message delivery and read receipt
Increase character limit of custom status message from 150 to 250
Automatically detect user's region based on carrier network
Support SSO via embedded browser
Paginate user search results
Allow users to disable/enable photo and document uploads in chats

Version 14.1.7

Fix an issue where templated messages sometimes fail to show up in group chats
Improve performance regarding paginated messages

Web App Updates

Version 5.9.14

Improve performance regarding message delivery and read receipt
Improve performance of the On-call page

Version 5.9.12

Allow user to mute push notifications via web browsers

Admin App Updates

Version 5.9.13

Equity reports and on-call schedules are exported based on site time zone
Fix an issue where site-admin and department-admin badges are not shown on the organization level

Others

Virtual paging

Add a timeout and retry handling for virtual pagers
Improve overall performance
Support sending SMS to virtual pagers

iOS App Updates

iOS - Version 18.3.3

Fix issue with user profile picture not updated

Web App Updates

Version 5.9.11

Align general message audio notification with that on mobile
Increase character limit of user status message from 150 to 250
Fix issues with notification badge count: The organization switcher dropdown menu will no longer display '0' for the notification count when there's no unread chat.
Fix user profile picture displaying N/A under the Contacts list

Version 5.9.10

Enhanced on-call page performance: Only renders the list of departments when the page is loaded

Admin Portal Updates

Version 5.9.12

Automatic region selection based on user's IP address
Allows numeric & special characters in user's name

Others

Lifenet Integration: When an ECG is received via email, it will send a STAT templated message to the designated user(s)
Fix directory syncing problem: Failure to sync specific user(s) will not affect the sync status of the entire batch

New and enhanced features

iOS

Filter contacts by sites: Narrow down your search and find a colleague in an instant by filtering the contacts list across multiple sites

Customized contact method labels: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Showing role notes for favourite roles: Role notes, which serve as a means to convey crucial details or updates related to on-call roles, are now showing up for favourite roles. This allows department staff to access essential information pertaining to their responsibilities in just seconds.

Option to hide your phone number when initiating a call: Keep your phone number confidential when making a call.

Automatic region selection based on user's phone settings: When you update your region in your phone's settings, Hypercare can now automatically reflect these changes so you no longer have to manually do it yourself.
Long press on another user's address to copy it
Option to enable/ disable image upload in chats: This is helpful for organizations who'd prefer taking photos directly in the Hypercare app as the photos are not saved on the user's device.

Android

Customized contact method labels: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Web App

Custom org URL that leads users directly to the organization SSO page: Access your organization SSO page and login to Hypercare in fewer clicks with a dedicated URL.

Filter contacts by sites: Narrow down your search and find a colleague in an instant by filtering the contacts list across multiple sites.

Automatic region selection based on user's IP address: Hypercare can now automatically reflect these changes based on your IP address so you no longer have to manually pick the region yourself.

Department and user search on Schedule page: Simply enter any keyword into the input fields to look for a department and/or user without having to scroll through an extended list.

Last refresh time indicator on the On-call page: The On-call page now displays the time this page was last refreshed, allowing you to know if you're working with the latest updates and identify any gaps in the on-call schedules.

Shareable on-call schedules for non-Hypercare users: Non-Hypercare users can access their organization's on-call schedules in read-only mode using a dedicated URL.

Customized labels for contact information: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Admin Portal

Customized labels for contact information: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Version 18.3.19

New features and enhancements

Enhanced logging for improved issue tracking

Nothing to see here. Check back later for more exciting updates!

Version 18.3.16

New features and enhancements

Implemented a feature flag to gather data for investigating logout issues

Version 18.3.15

New features and enhancements

Introduced the maintenance page feature
Added an announcement banner feature

Version 18.3.14

Resolved issues

Fixed an issue where template message previews and responses were missing when sent as STAT messages

Version 18.3.12

Bug fixes

Fix an issue with user being unable to upload and send .mov videos resulted from iOS 18 upgrade

Version 18.3.11

New & enhanced features

Enhance the design of the on-call now / full day schedule filter on the On-call page

Display ongoing shifts as on-call now even if they fall outside of the role time

Deprecate Tasks feature

Version 18.3.10

New and enhanced features

US region: Ability to hide caller ID

Version 18.3.9

New and enhanced features

Enhance login error messages
Improve the performance when navigating between different pages

Resolved issues

Fix an SSO authentication issue

Version 18.3.8

New and enhanced features

Improve performance of the on-call page to prevent users from seeing blank screens

Version 18.3.7

Resolved issues

Fix an issue where user isn't able to create or join an organization

Version 18.3.6

New and enhanced features

Improve performance regarding push notifications, message delivery, and read receipt

Version 18.3.5

New and enhanced features

Improve performance regarding message delivery and read receipt

Version 18.3.3

Resolved issues

Fix issue with user profile picture not updated

iOS

New and enhanced features

Filter contacts by sites: Narrow down your search and find a colleague in an instant by filtering the contacts list across multiple sites

Customized contact method labels: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Showing role notes for favourite roles: Role notes, which serve as a means to convey crucial details or updates related to on-call roles, are now showing up for favourite roles. This allows department staff to access essential information pertaining to their responsibilities in just seconds.

Option to hide your phone number when initiating a call: Keep your phone number confidential when making a call.

Automatic region selection based on user's phone settings: When you update your region in your phone's settings, Hypercare can now automatically reflect these changes so you no longer have to manually do it yourself.
Long press on another user's address to copy it
Option to enable/ disable image upload in chats: This is helpful for organizations who'd prefer taking photos directly in the Hypercare app as the photos are not saved on the user's device.

Version 14.2.5

Resolved issues

Fixed an issue where some users got stuck in the app and saw "No Organization"

Nothing to see here. Check back later for more exciting updates!

Version 14.2.20

New & enhanced features

Enhanced the logic for enabling/ disabling organization invites: Invitations are now disabled for Active Directory (AD)-managed organizations and controlled by a backend flag.

Resolved issues

Fixed an issue where users might get logged out unexpectedly

Version 14.1.16

New & enhanced features

Added in-app maintenance announcements banner

Resolved issues

Deprecated the Task feature
Resolved an issue where the alphanumeric pager icon was not displayed in single chats

Version 14.1.15

Small improvements

Feature flag enhancement

Version 14.1.3

New and enhanced features

Improve the login error instructions
Only show code teams on the on-call page for current day schedules
Show phone call button in individual chats
US region: Ability to hide caller ID

Resolved issues

Fix an issue where the invite banner sometimes fails to show up

Version 14.1.11

New and enhanced features

Improve performance of group chats

Version 14.1.10

New and enhanced features

Improve performance of SSO login to handle crashes

Version 14.1.9

New and enhanced features

Improve performance regarding push notifications, message delivery, and read receipt

Version 14.1.8

New and enhanced features

Improve performance regarding message delivery and read receipt
Increase character limit of custom status message from 150 to 250
Automatically detect user's region based on carrier network
Support SSO via embedded browser
Paginate user search results
Allow users to disable/enable photo and document uploads in chats

Version 14.1.7

New and enhanced features

Improve performance regarding paginated messages

Resolved issues

Fix an issue where templated messages sometimes fail to show up in group chats

Nothing to see here. Check back later for more exciting updates!

iOS

New and enhanced features

Customized contact method labels: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Version 6.0.2

New & enhanced features

Hid shell accounts from alternate contacts list
Enhanced logging for improved issue tracking
Introduced the announcement banner feature
Introduced the maintenance banner feature

Version 6.0.1

Resolved issues

Minor UI enhancements

Nothing to see here. Check back later for more exciting updates!

Version 6.0.0

New & enhanced features

Upgraded Material UI library
Disabled the phone number invitation feature: External users can only be invited to join Hypercare by email address.

Version 5.11.4

Resolved issues

Fixed a bug preventing attachments, videos, or images from being sent as Urgent or STAT messages

Version 5.11.1

New & enhanced features

Displayed a banner reminder for users without an email or phone number

Improved clarity of login error messages.

Nothing to see here. Check back later for more exciting updates!

Version 5.10.5

New and enhanced features

Show failed pages on the Audit trail
Improve performance on the My Schedule screen

Resolved issues

Fix an issue where the Join Organization modal remains on screen even after having successfully joined an organization

Version 5.9.14

New and enhanced features

Improve performance regarding message delivery and read receipt
Improve performance of the On-call page

Version 5.9.12

New and enhanced features

Allow user to mute push notifications via web browsers

Version 5.9.11

New and enhanced features

Align general message audio notification with that on mobile
Increase character limit of user status message from 150 to 250

Resolved issues

Fix issues with notification badge count: The organization switcher dropdown menu will no longer display '0' for the notification count when there's no unread chat.
Fix user profile picture displaying N/A under the Contacts list

iOS

Version 5.9.10

New and enhanced features

Enhance on-call page performance: Only renders the list of departments when the page is loaded

iOS

New and enhanced features

Custom org URL that leads users directly to the organization SSO page: Access your organization SSO page and login to Hypercare in fewer clicks with a dedicated URL.

Filter contacts by sites: Narrow down your search and find a colleague in an instant by filtering the contacts list across multiple sites.

Automatic region selection based on user's IP address: Hypercare can now automatically reflect these changes based on your IP address so you no longer have to manually pick the region yourself.

Department and user search on Schedule page: Simply enter any keyword into the input fields to look for a department and/or user without having to scroll through an extended list.

Last refresh time indicator on the On-call page: The On-call page now displays the time this page was last refreshed, allowing you to know if you're working with the latest updates and identify any gaps in the on-call schedules.

Shareable on-call schedules for non-Hypercare users: Non-Hypercare users can access their organization's on-call schedules in read-only mode using a dedicated URL.

Customized labels for contact information: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.

Nothing to see here. Check back later for more exciting updates!

Version 5.10.2

New & enhanced features

Implemented a security enhancement

Version 5.10.1

New & enhanced features

Introducing Self-serve virtual pager portal: Admin users can purchase and configure virtual numbers for on-call providers or roles. For more information, please visit: https://www.hypercare.com/solution/pager-replacement-solutions-healthcare-professionals

Display a banner reminder in users' profiles when there is no email / phone number

Show appropriate error messages in case of login errors

Bug fixes

Fix an issue with the Enabling or Disabling Directory Syncing button not working

Nothing to see here. Check back later for more exciting updates!

Version 5.9.13

New and enhanced features

Equity reports and on-call schedules are exported based on site time zone

Resolved issues

Fix an issue where site-admin and department-admin badges are not shown on the organization level

Version 5.9.12

New and enhanced features

Automatic region selection based on IP address
Allow numbers and special characters in user's name during account creation

New and enhanced features

Customized labels for contact information: Labels help you mark a contact method as Personal, Work, Office,... This allows your colleagues to differentiate and choose the most appropriate method to reach you.