Seamlessly connect with on-call providers.
The master on-call schedule for any given time is generated by digesting all individual schedules so you know who is on-call at any time.
Tap on a role or the on-call provider’s name to immediately start a conversation with them. You can also send them a page using our Virtual Pager and “favourite” the role for faster access in the future.
Every night, manually consolidate individual on-call schedules sent in various formats into a master document to create a daily on-call schedule for the next day.
Real-time updates on who is on-call across the entire healthcare system.
Last-minute changes often are not reflected on the master on-call schedule, resulting in operators paging the wrong person.
Switchboard can make last minute changes on on-call schedules and reflect it across the system.
Contact information is fragmented in different spreadsheets and documents, and often inaccurate due to difficulty updating the information.
Contact information for providers is easily accessible and can be updated by the providers or switchboard operators. Preferences on escalations can be indicated by switchboard in real time on their profile.
Call switchboard, wait on hold while the switchboard operator pages or calls the on-call provider
See the provider who is on-call and connect through any channel (messaging, calling, paging)
When you can’t reach the person on call, you need to manually call switchboard to find the next available provider
In life or limb communication it can re-try multiple mechanisms and follow an automated path to find a provider for you
Often being paged while on vacation or not on-call due to the on-call schedule being outdated on switchboard’s end
Connect to the right person on-call with each schedule being updated in real-time
Hypercare Secure Messaging is free. Set up and get your colleagues on board now.
Hypercare Secure Messaging is free. Set up and get your colleagues on board now.
We’re here to help you decide the right tools for your organization.
Escalation policies that trigger other providers when messages aren't acknowledged after a certain period.
When seconds count, we allow you to trigger entire code team with one tap.
All of the best features of instant messaging, made HIPAA compliant and specifically for healthcare workflows
"Hypercare has been mind-blowing allowing me to quickly find out on-call without needing to call switchboard, it’s a game changer!"
Dr. Frank Fornasier
Chief Medical Information Officer, Joseph Brant Hospital
And experience simple, secure, and seamless collaboration with Hypercare.